zbajji Privacy Policy
The security of your personal information is our top priority — learn how zbajji collects, stores, and protects your data.
zbajji ("we", "us", "platform") is a trusted online gaming and betting service provider in Bangladesh. By using our website zbajji.lat, you agree to the terms described in this privacy policy. This policy has been prepared in accordance with applicable data protection guidelines in Bangladesh.
We believe your personal information is a valuable asset and keeping it secure is our primary responsibility. The following explains in detail how we manage your information.
What Information We Collect
During registration and use of zbajji services, we collect the following types of information:
1.1 Personal Identity Information
- Your full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address and mobile phone number
- Residential address (where applicable)
- National ID card or passport number (for KYC verification)
1.2 Financial Information
- bKash, Nagad, and Rocket account numbers (for processing transactions)
- Deposit and withdrawal history
- Bank account information (where applicable)
1.3 Technical and Usage Information
- IP address and device identifier information
- Browser type and operating system
- Time spent on the site, pages visited, and click activity
- Information obtained from cookies and similar tracking technologies
- Geographic location (country/region level only)
1.4 Communication Information
- Live chat messages and support ticket content
- Any messages sent to our email
- Feedback provided in promotional offers or surveys
Purpose of Data Use
We use the information collected for the following legitimate purposes:
2.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your zbajji account. This includes login authentication, transaction processing, bonus distribution, and reward delivery.
2.2 Identity Verification and Fraud Prevention
We verify user identity through the KYC (Know Your Customer) process. This is essential for preventing money laundering, blocking access by minors, and detecting fraudulent activity.
2.3 Customer Service Improvement
Information is used to communicate with you, resolve issues, and improve our 24/7 live chat support service.
2.4 Responsible Gaming Assurance
We monitor playing patterns so that users at risk of addiction can be supported in a timely manner and responsible gaming policies are upheld.
2.5 Legal and Regulatory Compliance
Information may be used to meet applicable legal obligations, resolve disputes, and enforce our terms of service.
Data Protection Methods
zbajji uses industry-standard technology and processes to ensure the security of your information:
SSL Encryption
All data transmissions on our platform are secured with 256-bit SSL encryption. All information exchanged between your browser and our servers is transmitted in encrypted form.
Secure Server Infrastructure
Your data is stored in secure data centres where unauthorised access is strictly prohibited. Regular security audits are conducted.
Two-Factor Authentication
We offer two-factor verification for account access, providing your account with an additional layer of protection.
Real-Time Monitoring
Our systems are active around the clock to detect suspicious activity, and any unusual transaction is automatically flagged for review.
Sharing Information with Third Parties
zbajji never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Your payment information is shared with authorised payment service providers such as bKash, Nagad, and Rocket to complete transactions. These providers follow their own privacy policies.
4.2 Legal Authorities
We may be required to provide necessary information in response to valid legal orders, court directives, or legitimate requests from government authorities.
4.3 Fraud Prevention Services
Limited information may be shared with certain technology partners for account security and fraud prevention, always under a confidentiality agreement.
4.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new owner, but the protections of this privacy policy will continue to apply.
Cookies and Tracking Technologies
zbajji's website uses cookies and similar technologies that enhance your browsing experience and ensure the functionality of the site.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, language settings, and login information.
- Analytics Cookies: Used to understand how users interact with the site and to improve the quality of our service.
5.2 Cookie Controls
You can control or disable most cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.
Your Rights
As a zbajji user, you have the following rights regarding your personal information:
You have the right to request information about what data we hold about you.
You can request that we correct inaccurate or incomplete information.
You have the right to request deletion of your personal information in certain circumstances.
You have the right to object to the processing of your information for specific purposes.
You have the right to receive your information in a structured and readable format.
You have the right to withdraw your consent at any time, though this will not affect prior processing.
To exercise any of the above rights, contact us at: [email protected]
Data Retention Period
zbajji retains your information only for as long as necessary. The following guidelines are followed:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- After Account Closure: Information may be retained for a specified period in accordance with legal and regulatory requirements.
- Transaction Records: Financial transaction data is kept for a defined period for legal compliance.
- Log Files: Technical log files are retained for a limited period for security and troubleshooting purposes.
After the stated period, information is securely deleted or anonymised.
Protection of Minors
zbajji explicitly does not provide services to anyone under the age of 21. We never knowingly collect personal information from any person under the age of 21.
Age verification is mandatory during the registration process. If we learn that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information.
If a parent or legal guardian suspects that their child has registered on our platform, please contact us immediately.
Policy Changes and Updates
zbajji may update this privacy policy from time to time. This policy may change due to changes in law, adoption of new technology, or expansion of services.
For important changes, we will:
- Send a notice to your registered email address
- Display a notification on the main page of the website
- Indicate the date of the update at the top of the policy
Continued use of the site after changes have been made will be considered as your acceptance of the new policy. If you do not agree to the changes, please contact us to close your account.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our dedicated privacy team will process your request as quickly as possible.
Privacy Contact
24/7 Live Chat (in Bengali) — fastest response time
Email requests are responded to on business days
Include the following in your data request:
- Your registered email address
- Type of request (access, correction, deletion, etc.)
- Relevant details
zbajji respects your privacy and is committed to keeping your information secure. Stay with us and enjoy safely.